Thursday 2 July 2020
Cathay Pacific is upping its game. Photo: AFP

The days of being put on hold on a phone call while you are being transferred to a customer service representative to change your flights are over. Cathay Pacific is the first airline in Asia to launch its WhatsApp Customer Service so you can manage all your bookings and make any enquiries easily.

All you have to do is to text +852 2747 2747 for any flight bookings, Marco Polo Club and Asia Miles queries from 9am to 6pm daily.


Flight Updates

From July, Cathay Pacific will gradually increase flights and reinstate more destinations. Cathay Dragon’s evening departures from Kuala Lumpur will allow customers to connect in Hong Kong to long haul destinations such as Vancouver, Toronto, Los Angeles, San Francisco, London and Amsterdam.

While in transit at Hong Kong International Airport, eligible customers will be able to relax at The Wing First Class lounge, where they can take a shower or enjoy late supper of a bowl of delicious wanton noodles.


Cathay Care

With Cathay Pacific’s Cathay Care measures in place in light of the current COVID-19 situation, the airline is focusing on all aspects of your travel journey to ensure that you are being well looked after. There are online check-in and self-service facilities, germ-resistant nano-coated counters currently on trial at Hong Kong International Airport, physical distancing and screens a health declaration upon check-in, and automatic and biometric gates in selected ports.


The utmost care goes into ensuring all surfaces are clean onboard and off. Photo: Cathay Pacific


Once your flight has taken off, the airline is ensuring thorough sanitisation of all surfaces between every flight, a modified meal service designed to reduce contact with crew and a suspension of pre-meal bar and pre-poured drinks with drinks still available in-flight. The cabin air quality is top-notch as Cathay Pacific will use HEPA filters and air circulation technology to ensure the highest possible quality of air. It will removes 99.999% of airborne contaminants and it is a similar level of performance to filters used to keep the air in hospital operating rooms and industrial clean rooms pristine.


Food safety measures have been put in place for meals in-flight. Photo: Cathay Pacific