What Hyatt Hotels Are Doing To Make Guests Feel Safe
Following its Global Care & Cleanliness Commitment announcement in early May, Hyatt recently announced all of its 149 hotels in the Asia Pacific have completed the first phase to support the group’s goals. “As countries around the Asia Pacific region continue to ease stay-at-home orders and travel restrictions, our top priority is to ensure our guests feel safe as they return to dine and stay at our hotels,” said David Udell, Group President, Asia Pacific, Hyatt.
“Our region was the first to be impacted by COVID-19, and our hotels were quick to implement a consistent set of enhanced safety and hygiene measures. Wellbeing is at the heart of demonstrating our care, and in these uncertain times, it has been critical to our recovery efforts. In Greater China we are seeing a good rebound at our hotels, driven by domestic leisure guests and strong demand at our restaurants,” he continued.
Hyatt has worked quickly to roll out enhanced sanitisation and operational protocols across the region. Hygiene and safety measures introduced in Phase One include providing alcohol wipes at restaurants and as part of in-room amenities, knock-and-go room services, increased frequency of cleaning air filters, and mandatory usage of masks by all associates. The hospitality chain also goes beyond safety and cleanliness as it focuses on providing guests with a holistic sense of wellbeing from pre-arrival to check-out.
Through a new, exclusive collaboration with Headspace, guests and members can access mindfulness exercises, guided meditations, and sleep content via the World of Hyatt app either on in-room TVs or on the road. Guests can also request fitness equipment such as yoga mats and weights to be delivered to the guestroom via the app. Hotels have rearranged their gym equipment in adherence to physical distancing guidelines and some properties provide new outdoor workout spaces.
Hyatt hotels are also working to roll out enhanced digital amenities. The new features will allow guests to manage preferences like scheduling housekeeping, choosing between pick-up or knock-and-go food orders, mobile key entry, contactless check-in and checkout, and more. They also place great emphasis on food safety certification. Where buffet services have reopened, food stations feature protective barriers. In Hyatt Regency Shanghai Global Harbor, the rooftop terrace is repurposed for outdoor dining, and for guests who prefer to have a cocktail in their room, Grand Hyatt Shanghai designed an in-room mixology kit. New QR codes for restaurant and bar menus are available at many hotels including Grand Hyatt Seoul and Hyatt Regency Hong Kong, Tsim Sha Tsui.
Kudos to Hyatt hotels for going the extra mile for their guests and members. Phase Two of its Global Care & Cleanliness Commitment will definitely be interesting progress to be monitored.